Delivery Times

Dispatch Times

Orders will be dispatched between 3 to 6 working days.

Note: the Lotus Green is in production and 10 and 12 working days.

United Kingdom Delivery

When dispatched orders are sent on next working day. 

You will receive a text or email from the courier when its on its way.

Plants: if a plant pack is ordered we will dispatch this seperately one week after

delivery so you have time to setup your aquarium.

Please conact us if you wish to discuss a specfic delivery date.

Mainland Europe and Ireland

When dispatched orders are sent on 3 and 6 working days delivery.

Customs clearance is usually very quick on the rare occation there can be delays extending this timeline.

USA and Canada

When dispatched orders are sent on 3 and 7 working days delivery.

Customs clearance is usually very quick on the rare occation there can be delays extending this timeline.

Payment Method

We have teamed up with the worlds largest payment companies to provide a wide range of payment options for your needs:

Option 1:

Select checkout and you can enter your details and pay by credit or debit card with:

 

Option 2:

PayPal allows you to make payments using a variety of methods including: PayPal balance, bank account, PayPal branded debit and credit cards, PayPal Credit, debit card, and credit card.

Option 3: 

 

Shop now. Pay later with Klarna. We’re excited to announce we have partnered with Klarna to bring you new ways to pay at checkout.

 

Here’s how it works:

Step 1

Add products to your cart and select “Klarna” when you check out

Step 2

Enter a few personal details and you’ll know instantly if you’re approved

Step 3

Klarna will send you an email confirmation and reminders when it’s time to pay and you can manage your orders and payments in the Klarna app.

Paymemt Option

Pay in 3 interest-free instalments Spread the cost of your purchase into 3 interest-free instalments. The first payment is made at point of purchase, with remaining instalments scheduled automatically every 30 days. No interest or fees. Select the Klarna option and enter your debit or credit card information. To check your eligibility, Klarna will perform a soft search with a credit reference agency. This will not affect your credit score. No interest. No fees. No impact to your credit score. - A new way to pay that's an alternative to a credit card. - 3 instalments gives you flexibility to shop without interest or hidden fees. - Not making your payment on time could affect your ability to use Klarna in the future. - Debt collection agencies are used as a last resort. You must be 18+ and a UK resident to be eligible for this credit offer. Pay in 3 Terms and Conditions -> (link)

About Klarna

Pay online or in the app

Review your latest purchases and make payments in the Klarna app or online.

 

Safe and secure

With Klarna, you are always covered through Klarna’s Buyer Protection policy. Modern safeguards protect your information to prevent unauthorized purchases.

 

Frequently asked questions

Visit our FAQ (https://www.klarna.com/uk/customer-service/) page to find out more about using Klarna.

 

About Klarna

At Klarna, we have a relentless focus on creating the best shopping experience in the world. We believe payments are so much more than just a way to send money. That’s why our smooth checkout options give you more time and control so you can focus on the things you love.

 

  • More than 90 million shoppers are using Klarna.

  • 200,000 retailers are working with us worldwide.

  • We’re one Europe’s largest banks and we’ve been powering online checkouts for over 15 years.

 

Please spend responsibly. Borrowing more than you can afford could seriously affect your financial status. Make sure you can afford to make your monthly repayments on time.

 

Garden Aquarium Limited is not a lender and acts only as an introducer. The credit product is provided by Klarna Bank AB (publ). Credit is only available to permanent UK residents aged 18 and over, depending on their status. Terms and conditions apply. Please note that Pay in 30 days and Pay in 3 instalments are not regulated by the FCA.

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Returns and Refunds

After receiving the item, the buyer can cancel the purchase within 7 days.  The buyer must pay the postage and the item must be returned unused and in original packaging.  

Damaged Goods

At Garden Aquarium we pride ourselves on quality, however on the rare occasion there is a problem please contact us with a photo and description of the issue.  We will arrange a replacement or provide a full refund following return of the goods unused and in original packaging.  Damaged goods must be reported within 48 hours of delivery.

Wholesale Enquiries

Garden Aquarium deal directly with the public as well as the trade. 

For any inquiries regarding trade sales please contact our sales team on shop@GardenAquarium.co.uk or fill our contact us form.